Draft for legal review before launch.

Privacy

Last updated 11 November 2026

TENTKL PTY LTD runs Ticdown and handles your personal information in line with the Australian Privacy Principles.

What we collect

• Account: your name, email and postcode. If you sign in with Google or Apple, we receive your name and email from them.
• Buying: your delivery address and phone number (if you add one), your orders, and which shops you save. Your card is stored by Stripe; we only keep its brand, last four digits and expiry so we can show “Visa •• 4242”.
• Shops: business name, ABN, store address, location and the Stripe account you connect for payouts.
• Usage: the device and browser you use, and visits to shops' stores from Ticdown, counted with a daily anonymous code rather than your IP address.

How we use it

• To run drops, take payments, and send your order details to the shop so it can deliver.
• To send receipts, order updates and, if you've allowed them, alerts and reminder emails. You can turn reminders and alerts off in your account.
• To prevent fraud, enforce one-per-person limits, and keep the service secure.
• To show shops totals such as sales, store visits and how many people saved their shop. Shops never see who saved them.

Who we share it with

• The shop you buy from: your name, delivery address, phone (if given) and email, only for that order.
• Service providers who run parts of Ticdown for us: Stripe (payments), Neon (database), Vercel (hosting), Resend (email) and Google or Apple if you use them to sign in. Some store data outside Australia, including in the United States.
• Where the law requires it.

We don't sell your personal information.

Your choices

You can see and change your details in your account. To get a copy of your information, correct it, or close your account, email hello@ticdown.com. If you have a privacy complaint, contact us first; you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).