Draft for legal review before launch.

Terms

Last updated 11 November 2026

Who we are

Ticdown is run by TENTKL PTY LTD (ABN [to be added]), Western Australia (“Ticdown”, “we”, “us”). Ticdown is a marketplace: shops sell their own products to you through live drops. The shop, not Ticdown, is the seller of each item.

How drops work

Each drop starts at the shop's recommended retail price (RRP) and the price falls every few seconds until the units sell out, the shop's lowest price is reached, or the drop ends. The price you pay is the price at the moment our server receives your tap on Buy. Our server's clock decides the order of buyers. The price on your screen can be a fraction of a second behind; if it ticks down as you tap, you pay the lower price.

Each person can buy one unit per drop. Accounts created to get around this limit, automated buying, or interfering with a drop can be closed and their orders cancelled and refunded.

Paying

Watching and buying are free. You pay the item price plus the shop's shipping, charged to your saved card the moment you buy. Payments are handled by Stripe; we never see your full card number. If a payment doesn't go through, no order is made and the unit goes back on sale.

Delivery, returns and refunds

The shop sends your item to the address on your account at the time you bought it, within the delivery time shown on the drop. If a shop can't send your item, it refunds you in full.

Nothing in these terms limits your rights under the Australian Consumer Law. If an item is faulty, not as described, or doesn't arrive, contact the shop first; if it isn't sorted out, contact us and we will help, including refunding you where the law or these terms require.

Prices and RRPs

Shops confirm that each RRP is a price at which they have genuinely sold the item. We check drops before they go live, and we remove shops that mislead buyers.

For shops

Shops agree to the shop terms below when they sign up.

Shop terms

• Fee. Ticdown charges 10% of the item price (not shipping) on each item sold, with a minimum of 50c. There are no listing fees. The fee is taken automatically from each payment; the rest, plus shipping, is paid to your connected Stripe account.
• Your listings. You must own or be authorised to sell each item, describe it accurately, and only list an RRP you have genuinely sold it at. You set the units, RRP and maximum discount (40, 50 or 60%). Once a drop is approved it can be cancelled until it goes live.
• Fulfilment. Ship each paid order to the address shown, within the delivery time you set, and add tracking. If you can't, refund the buyer in full from your shop page.
• Refunds and disputes. When an order is refunded, the payment you received for it is reversed and our fee is returned. Card network dispute fees are passed on where the dispute results from your listing or fulfilment.
• Review. We review shops and drops and can decline, pause or remove them, for example for misleading pricing, prohibited goods, poor fulfilment or breach of these terms.
• Prohibited items include anything illegal, weapons, tobacco and vapes, alcohol, prescription medicines, counterfeit goods, and gift cards.

Your account

Keep your email account secure, as that's how you sign in. You must be 18 or older to buy or sell. We can suspend accounts that break these terms.

Liability

To the extent the law allows, Ticdown isn't liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid for the order concerned. This doesn't exclude any guarantee or right you have under the Australian Consumer Law.

Changes and contact

We may update these terms and will say on this page when we do. These terms are governed by the laws of Western Australia. Questions: hello@ticdown.com